Terms and Conditions

Terms of Use

Consulting this website implies that you accept the general terms of use defined below.

Traineez reserves the right to modify these terms at any time.

The content of this website may be changed at any time without notice. Traineez also reserves the right to remove access to the entire website or to part of it without notice. It is therefore recommended that the user regularly consults these terms to be aware of the obligations and legal consequences arising from the use of the website.

1. Ownership and Operator of the Website

This website is the property of Rebel Company (hereinafter “the Owner” or, in the framework of this agreement, “Traineez”), whose registered office is located at Chaussée de Louvain, 730, D1.14 in 1140 Evere (Brussels-Capital Region) and registered with the Crossroads Bank for Enterprises under company number 1017.806.053.

2. Intellectual Property

The content and presentation of the website “https://traineez.org” (HTML or Flash pages, static or dynamically generated, image files, illustrations, sounds, videos, names, brands, logos, databases, etc.) are protected by copyright, trademark law, or other intellectual property laws.

It is not permitted to copy, send, distribute, broadcast, sell, publish, transmit, circulate, arrange, or modify the material on this website, in whole or in part. If you wish to reproduce, communicate to the public, or extract a substantial part of its content, you must obtain prior written authorization from the Owner, unless this is not required under applicable legal provisions.

The Owner also grants no intellectual or industrial property rights of any kind, for any reason, on any part of the product, software, algorithm, web platform, or any other service provided by the website operator.

3. Links

The Owner supports the creation of links to its website. You may send your request to include a link to the website to Traineez, which will process it as soon as possible. The Owner reserves the right to require the removal of a link to one of its web pages if it deems that maintaining it does not align with its objectives. Both the presentation of a page from this website within a frame not belonging to Traineez and the insertion of an image owned by it into a page of a website that is not its own are prohibited.

The website may provide links to other websites maintained by third parties as well as references to other information sources. These links and information sources are provided for informational purposes only. The Owner does not control these websites or the information they contain and shall not be held responsible for the availability of such external websites, nor for their content, advertising, products, or services, nor for the accuracy or completeness of the information provided.

The Owner disclaims any responsibility for damages that may result from consulting the information contained on other websites or in other information sources in general, particularly in the event of loss or damage caused or allegedly caused during connections to such websites.

4. Privacy

Traineez ensures respect for your privacy and processes and protects your personal data in compliance with the law of July 30, 2018, on the protection of individuals with regard to the processing of personal data (“Privacy Protection Law”) and Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”).

For more information on how the Owner handles your personal information, please refer to our privacy policy.

5. Liability

The user accepts that all access to or use of the website is at their own risk. The Owner is not responsible for any direct or indirect damages caused by the use of the website. Traineez cannot be held liable for damages arising directly, indirectly, or incidentally from the incorrect or improper use of the website, from incorrect or defective connections, or from any other use in combination with other computer equipment.

The Owner ensures the provision of accurate and up-to-date information through its website. However, it shall not be held responsible for damages resulting from possibly incorrect, outdated, or incomplete data communicated via its website.

The user acknowledges that the Internet is not a fully secure platform and that total security regarding privacy cannot be guaranteed. Therefore, The Owner shall not be held liable in any way for potential damages suffered by the website user resulting from their input of confidential or sensitive information.

6. Jurisdiction and Applicable Law

Any disputes related to the services provided by Traineez, as well as any disputes concerning the validity, interpretation, or performance of these terms, shall be governed by Belgian law and fall under the exclusive jurisdiction of the French-speaking courts of the judicial district of Brussels.

Terms of Sale

1. Purpose

Those terms govern the sale of and the subscription to products and services on the website “www.traineez.org”.

2. Price and Payment

The Price of a product or service is as stipulated on the payment page of the said product or service. The Price is displayed in EUR, taxes included.

Payments are processed by Stripe Payments Europe, Ltd. and its affiliates ("Stripe"), our authorized payment service provider. Traineez remains the seller of record for all purchases made on the website and is responsible for issuing invoices/receipts and for accounting for any applicable taxes or VAT on the transaction. By placing an order, you also agree to Stripe's terms applicable to end customers, available at stripe.com/legal/end-users, in addition to these General Terms and Conditions. Payment must be made using one of the payment methods offered on the payment page.

If the product entails a subscription, the Price shall be collected from the payment method registered by the client at each renewal of the subscription period, until the subscription is cancelled in accordance with these General Terms and Conditions.

3. Renewal of Subscription

The obligations of Traineez as specified in the payment page shall be due as from the date of receipt of payment by Traineez.

Newsletter subscriptions renew monthly or annually. If the client does not express its willingness to terminate the subscription before the date of expiration of the subscription, the subscription shall automatically be renewed after that date.

4. Termination

In the case of a subscription, the subscription might be terminated at any time by the client by an express written notice sent to Traineez at Reveal email address. The termination shall take effect on the day following the day of the written notice by the client.

If the client has entered into a subscription and remains in payment default for 15 calendar days, Traineez shall be entitled to terminate the subscription without notice.

5. Changes to a Booking

Bookings can be rescheduled by the client up to 24 hours before the scheduled session (Brussels time), and no more than 3 time(s) per booking. To reschedule, the client must send a written request to Reveal email address indicating the desired new date and time. The rescheduling is only effective once confirmed in writing by Traineez, subject to coach availability. Requests received less than 24 hours before the session will be treated as non-refundable.

6. Consumer Rights

Notwithstanding the consumer's right of withdrawal under Article VI.47 of the Belgian Code of Economic Law, the consumer expressly acknowledges and agrees that they will lose this right in the following cases, in accordance with Article VI.53 of the same Code: (i) when subscribing to a newsletter, as the service constitutes digital content supplied immediately with the consumer's prior express consent, and (ii) when making an appointment scheduled within 14 days of payment, provided that the consumer has requested performance before the expiry of the withdrawal period and has acknowledged that they will lose their right once the service has been fully performed.

To exercise their right of withdrawal, the consumer must notify Traineez of their decision to withdraw from the service by sending an explicit and unambiguous statement to Reveal email address.

7. Refund Policy

Traineez is committed to providing a high-quality experience to its customers. If a customer is dissatisfied with a product or service offered by Traineez, they may submit a claim to Reveal email address. Following review of the claim, Traineez may, at its reasonable discretion, issue a refund if the claim is determined to be justified.

8. Force Majeure

Traineez shall not be liable for any failure or delay in the performance of its obligations under these terms and conditions if and to the extent such failure or delay is caused by events beyond the reasonable control of that party (“Force Majeure Events”). Force Majeure Events include, but are not limited to natural disasters, acts of God, fire, flood, earthquake, pandemic, epidemic, war, terrorism, civil unrest, labor strikes, governmental orders, or interruptions to transportation, power, or communication networks.

The affected party shall promptly notify the other party in writing of the occurrence of a Force Majeure Event and use reasonable efforts to mitigate its effects. If the Force Majeure Event continues for more than [30] consecutive days, either party may terminate this Agreement upon written notice to the other without liability, except for obligations accrued prior to termination.

9. Jurisdiction and Applicable Law

Any disputes related to the products and services provided by Traineez, as well as any disputes concerning the validity, interpretation, or performance of these terms, shall be governed by Belgian law and fall under the exclusive jurisdiction of the French-speaking courts of the judicial district of Brussels.